Terms & Condition

Use Of This Web Site

You may only use this web site for your own personal use. You are not allowed to copy or use any material on this web site for any commercial purpose.

Governing Law

This web site has been designed for use within the United Kingdom. By accessing this web site you are agreeing that the Courts of England will deal with any disputes, which may arise between you and us, and that English law shall be the applicable law.

Use of Material On This Web Site

You acknowledge that all copyright and other intellectual property rights in any material (including text, photographs and other images and sound) contained in this web site is either owned by Cruisedeals or has been licensed to it by the owner for use on this web site. You are only allowed to use this web site and the material contained on the web site as set out above. If you use this web site or the material on this web site in any other manner, you must obtain the prior written permission of the owner of the rights in the material. Please note that some photographs on this web site may have been cropped for reasons of space. Before making a booking in reliance on a photograph, please refer to the brochure description and/or obtain a copy of the relevant brochure.

The Terms

These terms constitute the entire agreement and understanding between you and Cruisedeals in relation to their subject matter. If you do not agree to these terms, you may not use this web site. Any holiday you purchase using this web site, which is confirmed in accordance with these terms and conditions, will constitute a legal agreement between you and the tour operator, carrier or hotel. Cruisedeals acts as agent only and will not be responsible for providing your holiday. All bookings you make will be subject to the tour operator's, carrier's or hotel's terms and conditions, which must be agreed to before a booking can be made.

Who We Are

Holidays on this web site are booked and administered by Cruisedeals.
Cruisedeals is a division of TUI UK Limited and is a part of the World of TUI, one of the biggest travel organisations in the world. There are lots of companies within TUI, all with a reputation for offering quality holidays at great prices.
Cruisedeals holds full membership of the Association of British Travel Agents (ABTA number K0917) and arranges bonds through major high street banks.
The air holidays shown are ATOL Protected by the Civil Aviation Authority, and we act as agents for licensed tour operators. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more.http://www.atol.org.uk.

Accuracy

Cruisedeals does not warrant that the information accessible via this web site is accurate. The information that we display is derived from a number of sources including the brochures of operators whose holiday we sell as agents. Whilst tour operators take great care to try to ensure brochure accuracy, services and facilities may change or be withdrawn and brochure information may change from one edition to the next. Whenever the tour operators make us aware of any such changes, this will be displayed on this web site as an "errata" message, headed up as "Important Information" when looking into a particular holiday.

Pricing

Prices displayed in the search results are starting guide prices, which may not include room or flight supplements. All flights and holiday details are subject to availability and price changes prior to confirmation of your booking. A final costing will be provided once all customer details have been entered, but before payment is collected. Whilst we regularly update and check the price of all the holidays and flights advertised, we cannot guarantee the availability of any holiday or flight at an advertised price. The prices shown are based on certain occupancy levels for the accommodation. Please check the correct price which will be made known to you before you book. The prices of holidays and flights are in sterling usually inclusive of all taxes unless otherwise indicated. As with most travel companies, we charge a 2.5% per transaction handling fee, for payment by Visa, Mastercard, Solo or American Express. This charge does not apply to payments made by Delta or Switch.

Ratings

Accommodation ratings may be shown as either the official rating, or the tour operator's own rating. There may be a difference between the accommodation's official rating and the tour operator's own rating. Furthermore, ratings may also differ from one operator to another, depending upon their own individual assessment of the accommodation in question.

AI - All-inclusive

Items which are included in the cost of an all-inclusive holiday do vary depending upon tour operator, resort and hotel. If you have any queries please telephone the Call Centre on 0800 107 2323.

AOA - Allocated on Arrival / Late Deal Holidays

Most late deal holidays (usually booked a few weeks before departure) will not be featured in a brochure, so no comparison with brochure prices can be made. Transfers between your resort airport and holiday accommodation may not be included in the price, but may be offered as an optional extra. Special facilities and special needs cannot be guaranteed, and the final choice of resort and/or accommodation is often left to the tour operator and allocated when you arrive at your chosen destination airport. These holidays can offer value for money, and are best suited to people who are happy to be flexible. If booking this type of holiday, please make sure that you read and understand the tour operator's booking conditions.

TOD - Ticket on Departure

If you have booked close to the departure date, often tickets cannot be sent out to you by post in time. Instead they can be collected from the appropriate tour operator's ticket desk at the airport. Charges for tickets on departure vary from £0-£10 per person depending upon the tour operator, and this will be notified to you at the time of booking. You will need the tour operator's booking reference as stated on the receipt or given to you when you book to be able to collect your tickets at the airport.

The Contract

When you book a holiday with us, you will enter into a legally binding contract with the tour operator offering the holiday (eg Thomson, JMC, First Choice etc.). You will be asked to read and accept the tour operators' booking conditions prior to booking, and these contain important information including the tour operators' cancellation procedure. This contract will only be formed when we send electronic confirmation of your online booking to you (an electronic booking request is a binding offer from you to purchase the flight or holiday on the stated terms, capable of acceptance by us on those terms). Where your booking is not made online, the contract will be formed when we confirm the holiday over the telephone with you, and dispatch a written confirmation through the post.

Tickets

Tickets are normally dispatched 14 days before date of departure. If you do not receive your tickets 7 days before date of departure please contact Customer Services on 0800 107 2323.

Receipts

For your protection and in accordance with the Civil Aviation (Air Travel Organisers Licensing) Regulations 1995 Cruisedeals acts as Agent for ATOL Protected Tour Operators. After booking your holiday with us you will be sent an electronic confirmation via e-mail, and a paper confirmation and receipt through the post. The receipt will show the tour operator's ATOL licence number and will detail items provided by the tour operator which are covered by the tour operator's ATOL licence from the CAA.

Cancellation

Once your holiday has been booked, it can be cancelled subject to payment of a cancellation charge. These charges are set by the tour operators in accordance with their booking conditions which govern the contract. Most cancellation charges are based on a sliding scale, with a percentage of the holiday cost payable in cancellation fees. This scale rises the closer to the date of departure that the holiday is cancelled. Any cancellations must be made in writing to Cruisedeals at our address detailed under the 'Contact Us' section of the web site, and this must be done as soon as possible by the person in whose name the booking was made. When doing so, please quote your holiday reference number, name and departure date. In the event of cancellation, any charges may be covered by your Travel Insurance - please refer to your policy for more information.

Special Requests

When you book with us, you may wish to make a special request on your booking, for example if you would like a low floor room or vegetarian meals. We will do our best to pass these on to your tour operator for you, however, please bear in mind that these are subject to availability from the tour operators and are not guaranteed, unless your tour operator lets you know in writing that they are available.
Special Needs/Customers with Disabilities
If you or any member of your party have any medical condition or disability that means you need special travel, accommodation or dietary arrangements, please telephone our national call centre on 0800 107 2323 before you book a holiday. We can then check with the supplier of your travel arrangement to see whether they can meet these needs.

Car Hire

You will need to produce the driving licence of all drivers when you collect your car. Various countries and car rental companies have different policies with respect to age and driving records. All convictions for driving offences must be declared. Additional insurance cover over the legal minimum is recommended when renting cars, especially in the USA.

Ages

Registration
It is a condition of use of this web site that only people aged 18 or over are allowed to register.

Holiday bookings
When entering a child's age, this must be the age that the child will be on the date of return from holiday. Travel may be refused if the date of birth according to the child's passport disagrees with the age on the tickets. Children under two years of age on the date of return may count as infants, and may not be entitled to a separate seat on the aircraft. International airline regulations allow only one infant per adult.

24 Hour Clock

All the times shown are based on the 24-hour clock and are local. Times 00.01 to 12.00 are AM (morning). Times 12.01 to 24.00 are PM (afternoon).
Departure and Arrival Times
All flight timings are shown in 'local time'. As flight timings are subject to change, it's important that you check your travel tickets for the most up to date flight timings. Cruisedeals is not liable for any change to a departure or arrival time previously given to you or shown on your ticket.

Passports

Everyone normally requires a valid passport and sometimes a visa to travel abroad. It is your responsibility to ensure that all members of your party have valid passports and visas for your trip, and that the names on the passports of all members of your party match the names on your tickets. British Citizens require a valid full 10-year British Citizen passport for travel outside the British Isles (this includes all children aged under 16 who are not already included on an adult passport). Certain destinations may require at least 6 months validity remaining on the passport on the date of return. Non British Citizens including other EU nationals should contact the embassy, high commission or consulate of your destination for up-to-date advice on passport requirements.
If you're applying for a new passport, you can no longer add your children's names on to it - they will need their own individual passports. Children who currently appear on a parent's passport can still travel without an individual passport.
If you need to apply for a new passport, you should do so well in advance of travel to allow plenty of time for your application to be processed. Further information about applications can be obtained from the Passport Office on 0870 5210410.
We recommend that all customers should re-check their passport and visa requirements 6 weeks before they travel.

Visas

Visas may be required for British Citizens for entry to non-EU countries. Visas may also be required for longer stays over three months in certain EU countries. Immigration, visa and entry restrictions may apply both in the EU and elsewhere for other nationalities, including other EU nationals, and British Citizens who have conditions on their entry to the UK. Anyone with a criminal record travelling abroad may require a visa. This applies to entry to the USA and to other countries.
You should contact the embassy, high commission or consulate of the destination for up-to-date advice on immigration and visa requirements. It is your responsibility to ensure that all members of your party have valid visas for the travel being undertaken. Cruisedeals cannot accept any responsibility if a holiday has to be cancelled because the relevant authorities have refused a visa.

Health & Safety

Some destinations have particular health requirements. For medical advice regarding your holiday destination or journey, including vaccinations, you should contact your general practitioner. Please do so well in advance of your departure so you can arrange to have any necessary (or recommended) immunisations in good time.
The Department of Health leaflet 'Health Advice for Travellers' is available from the Health Literature Line on free-phone 0800 555 777 or by visiting your local Post Office.
Many tour operators now hand out information leaflets about hygiene and safety abroad as well as covering these points at welcome meetings when you get to your resort. It's wise to follow any advice they provide.
The Foreign and Commonwealth Office (FCO) provides up-to-date information on safety issues world-wide. You can get this information by clicking here http://www.fco.gov.uk/travel/ or by phoning the FCO Travel Advice Unit on 0207 238 4503/4504.

Insurance

It is essential that all members of your party have adequate travel insurance cover for your trip.
We strongly recommend you take out insurance. If you choose not to purchase our insurance, you will need to let us know the name of the company that you are insured with, and a policy number. We will also ask you to agree to indemnify Cruisedeals against any losses incurred by you as a result of being inadequately insured. Please check your policy carefully and ensure that it covers the holiday you have chosen. Some activities such as hot air ballooning, scuba diving and some mountain sports may be excluded. If your cover is insufficient for your needs, you travel at your own risk.

Payment

For bookings made outside of 12 weeks before departure, a deposit and any insurance premiums will be payable at the time of booking. The balance will be due at least 12 weeks prior to departure.
For departures within 12 weeks of departure, full payment must be made at the time of booking.
Cruisedeals holds payments as agent for the operator or supplier of your holiday or service.

Links

This web site contains links to external web sites. These links are provided so you can find out further information quickly and easily. Cruisedeals is not responsible for the content of these web sites.

Changes to Terms and Conditions

These terms and conditions may vary from time to time. By browsing this web site you are accepting you are bound by the terms and conditions current at the time when you browse.

Customer Services

If you have any queries in relation to the Terms or the services we offer you can contact us by telephone on 0800 107 2323.
Outside of the UK
All holidays and flights are for departure from within the UK. We are sorry but we cannot provide tickets for departure from outside the UK. We make no representations that materials on this web site are appropriate or available for use in location outside the UK. If you choose to access this web site from locations outside the UK, you do so on your own initiative and are responsible for compliance with local laws.

Statutory Rights

These terms and conditions do not affect your statutory rights.

Trademarks

Cruisedeals.co.uk or other TUI UK services referenced on this web site are either trade marks or registered trade marks of TUI UK LTD. in the UK and/or other countries. Other product and company names mentioned on this web site may be the trademarks or registered trademarks of their respective owners. Unauthorised use of these marks is strictly prohibited

Copyright

© Copyright Cruisedeals - all rights reserved. Unless otherwise stated, TUI UK owns the intellectual property rights over the information in this web site. All text, images, logos, graphics, design, underlying source code, software are copyright Cruisedeals and it's content and technology suppliers. Material, either whole or in part, from this web site may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our prior written permission.

Disclaimer

To the maximum extent permitted by law, Cruisedeals disclaims all warranties, whether express or implied by statute, custom or usage relating to the information contained in or services offered on this website and Cruisedeals shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this web site.

Registered Office

TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL. Registered in London No: 2830117. ABTA membership number K0917.